Terms & Conditions


  • All our products come with a warranty, mentioned with each product with details.
  • This website is operated by companion.com.pk. Throughout the site, the terms “we”, “us” and “our” refer to companion.com.pk. 
  • Warranty can be claimed with proof of purchase (image will be fine too)
  • Our site uses SSL technology and encryption to support secure on-line transactions.
  • Customers must provide full, accurate and legible information in the order form.
  • All information provided on the Companion website for registration or for online purchases will be treated in confidence.
  • All prices are in Pak. Rs., payable to Companion at par in Karachi, Pakistan.
  • For international deliveries, any custom, excise or other duties and levies (if applicable) are the responsibility of the customer. These duties and levies are sometimes applicable in the destination country and are third party costs which are not the responsibility of Companion. If applicable, these duties and levies would be in addition to the shipping charges provided on the website.
  • The prices and shipping charges shown while placing an online order do not include any duties/levies for any given country.
  • All items offered are subjected to availability at the time of placing your order.
  • Companion reserves the right to change designs and prices without notice.


  • If you are using the cash on delivery (COD) payment method for a delivery in Pakistan, we request that you please pay the exact amount in cash at the time of delivery.
  • As part of our corporate policy, we do not offer personalization service on COD order(s). Should you require further clarification, please write to us at: customerservice@Companion.com.
  • All orders will be processed and delivered once payment is received by Companion.
  • Please allow up to a maximum of 7 working days for deliveries within Pakistan. At Companion, we make every effort to deliver the goods to the customer as soon as possible.
  • For international orders, please allow up to a maximum of 15 working days for deliveries via courier. In case of any delays, Companion will inform you as soon as practicable.
  • If incorrect information is provided by the customer and Companion is unable to deliver the order, the customer must pay the cost of the product and the delivery charges. This customer will not be entitled to any product replacement or refund.
  • Companion is not liable by way of compensation for any loss (es) suffered by the customer, either directly or as a consequence of any late delivery, miss-delivery, or non-delivery of an order.
  • For any complaints or queries in relation to this website, our products or service, you can contact us on Our WhatsApp +92 303 3815000 or email Us info@companion.com.pk.
  • In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Credit/Debit Card Payments (Master/Visa)

  • All credit/debit card (master/visa) payments must be authorized online.
  • All orders are processed only after receiving due authorization from the credit/debit card processing company. Companion is not liable for any delays or actions of credit/debit card processing companies or their associates.
  • In the event of non-authorization of any credit/debit card, Companion is not responsible or liable for all or part failure of non-acceptance and non-authorization of such credit/debit cards.
  • Companion may request further information in order to verify the transaction(s), if required by the processing company or their associates.


  • For refund / exchange, please contact us via phone or email within 7 days of delivery.
  • No refund/exchange will be accepted after 7 days of delivery.
  • Items sold during sale period or on promotions / discounts is not eligible for refund or exchange.
  • The minimum period for processing a refund is 5-7 working days after receiving the product.

Currencies Other Than Pakistan Rupees (Rs.)

  • As default, all prices are displayed in Pakistani Rupees. However, if you are using the currency conversion provided on the website, please note that all currency conversions are estimated and may not necessarily be the exact price of an item, however, the estimated price will be close to the given price.
  • The final price of an item is converted from the prevailing US dollar exchange rate to the Pakistani Rupee.
  • Any bank charges/commission for currency conversion is charged additionally by the bank. These bank charges/commission are third party costs which are not the responsibility of Companion.

Color Variation

  • We note that the colors seen on a monitor could be different as compared to the actual product ordered. All color swatches shown on our website are an exercise to provide our customers with the maximum available choice of Companion products. However, while we try to accurately depict colors, there may be minor variations in color of the actual product and the colors appearing on the monitor.

Ways To Cancel Your Purchase:

  • You can cancel your order within 24 hours by WhatsApp us at +92 303 3815000

Governing Law:

  • Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and we agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.